Terms of Use

By accessing or using the services offered by Heavid ("Platform"), operated by Agnaldo Alves do Carmo Junior Consultoria em Tecnologia da Informação LTDA, registered under CNPJ 44.618.532/0001-62, headquartered in Chapecó, SC, Brazil, you agree in full to these Terms of Use.

If you do not agree with any provision of these Terms, you must immediately cease using the Platform. Continued use of the services after any changes to these Terms constitutes acceptance of the modifications made.

Heavid offers software-as-a-service (SaaS) solutions for business management, including but not limited to:

Maestro: A management platform for music schools, covering student management, class scheduling, financial management, WhatsApp communication, automated notifications, and a complete administrative dashboard.

HealthSoftware: A management platform for healthcare clinics, including electronic health records, appointment scheduling, financial management, patient management, WhatsApp integration, and an administrative dashboard.

Each product has its own features, plans, and pricing, as described on the respective service pages.

Heavid services are offered in different plans, including free and paid options. The prices, features, and conditions of each plan are described on the pricing pages of each product and may be changed at any time with prior notice.

The Starter plan (free) is made available for a limited time as a platform evaluation period. Heavid reserves the right, at any time and at its sole discretion, to convert the Starter plan into a paid subscription, upon prior notification of 30 (thirty) days to the user, via email or in-platform notification. Continued use after the notification period shall be considered as acceptance of the new billing terms.

Payments are processed through integration with the Asaas payment provider. Heavid does not store credit card data directly on its servers.

To use the services, the user must create an account providing true, complete, and up-to-date information. The user is fully responsible for:

a) Maintaining the confidentiality of their access credentials (login and password);

b) All activities performed under their account;

c) Immediately notifying Heavid of any unauthorized use of their account;

d) Keeping their registration data up to date;

e) Ensuring that use of the platform complies with applicable legislation.

Heavid reserves the right to suspend or terminate accounts that violate these Terms or that exhibit suspicious activity.

The user agrees to use the Platform in an ethical and lawful manner. The following is expressly prohibited:

a) Using the Platform for illegal, fraudulent, or harmful purposes;

b) Attempting to access systems, data, or accounts of other users without authorization;

c) Reverse engineering, decompiling, or disassembling any part of the Platform;

d) Transmitting viruses, malware, or any malicious code;

e) Intentionally overloading the servers or infrastructure of the Platform;

f) Reproducing, duplicating, copying, selling, or reselling any part of the services without express authorization;

g) Using the Platform to send unsolicited communications (spam).

All content, source code, design, trademarks, logos, text, graphics, and other materials available on the Platform are the exclusive property of Heavid or its licensors, protected by Brazilian legislation and international intellectual property treaties.

The user does not acquire any ownership rights over the Platform or its components through the use of the services. The user is granted only a limited, non-exclusive, non-transferable, and revocable license to use the Platform in accordance with these Terms.

Data entered by the user on the Platform remains the property of the user. Heavid may use anonymized and aggregated data for statistical purposes and service improvement.

Heavid processes the personal data of its users in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018 - LGPD) and other applicable regulations.

Personal data collected is processed under the following legal bases: contract performance, consent of the data subject, compliance with legal obligations, and legitimate interest of the controller.

For detailed information about the collection, use, storage, and protection of personal data, please refer to our Privacy Policy.

The user, as the controller of the personal data of their clients (students, patients, etc.) entered on the Platform, is responsible for ensuring they have an adequate legal basis for processing such data and for informing data subjects about the use of the Platform.

Heavid will use commercially reasonable efforts to maintain the Platform available 24 (twenty-four) hours a day, 7 (seven) days a week. However, Heavid does not guarantee uninterrupted availability of the services.

Scheduled maintenance will be communicated with a minimum of 24 hours advance notice, whenever possible. Interruptions resulting from force majeure, third-party failures (infrastructure providers, internet, etc.), or cyberattacks shall not be considered violations of these Terms.

Heavid will perform periodic data backups; however, users are advised to maintain independent backup copies of their critical data.

To the maximum extent permitted by applicable law, Heavid shall not be liable for:

a) Indirect, incidental, special, consequential, or punitive damages;

b) Loss of profits, revenue, data, or business opportunities;

c) Service interruptions caused by factors beyond Heavid's reasonable control;

d) Actions or omissions of third parties, including integrated service providers;

e) Improper or unauthorized use of the Platform by the user.

Heavid's total liability, in any case, shall be limited to the amount paid by the user in the 12 (twelve) months preceding the event giving rise to the claim.

The user may cancel their subscription at any time through the Platform's administrative panel or by contacting support.

After cancellation, the user will maintain access to the service until the end of the current billing period. There is no pro-rata refund for unused periods, except as provided by the Brazilian Consumer Protection Code.

In the case of annual plan subscriptions, the refund will be calculated based on the proportional value of unused months, deducting any difference between the monthly rate and the annual discount rate.

Heavid reserves the right to terminate accounts that have been inactive for more than 12 (twelve) months, with prior notification of 30 (thirty) days.

After account cancellation or termination, user data will be retained for a period of 90 (ninety) days, after which it will be permanently deleted.

Heavid reserves the right to modify these Terms of Use at any time. Changes will be communicated through in-Platform notification and/or to the registered email address, with a minimum notice period of 15 (fifteen) days.

Continued use of the Platform after the notification period constitutes acceptance of the new Terms. If the user does not agree with the changes, they must cease using the services and request account cancellation.

These Terms of Use are governed by the laws of the Federative Republic of Brazil.

The parties elect the jurisdiction of the Court of Chapecó, State of Santa Catarina, Brazil, to resolve any disputes arising from these Terms, waiving any other jurisdiction, however privileged it may be.

For questions, requests, or complaints related to these Terms of Use, please contact us:

Heavid - Agnaldo Alves do Carmo Junior Consultoria em Tecnologia da Informação LTDA

CNPJ: 44.618.532/0001-62

Email: [email protected]

Location: Chapecó, SC - Brazil